Knowledge Base
Known File Filter (KFF)
- Cassandra KFF Import Error
- Cassandra Commit Log Corruption
- NDIC and DHS For FTK 6.3+
- "Please Select a Valid Import Type" When Importing the NSRL Hash Set
- FTK - Can't connect to external KFF server (option is greyed out)
- Are eDiscovery collection jobs affected by the KFF?
System Maintenance
- 'File In Use' error when trying to delete
- How To Empty The Browser Cache With Chrome
- Meltdown and Spectre
- How to Configure Telnet If It is Not Installed
- What's the difference between "Archive", "Archive and Detach", and "Backup"?
- AD Support Logs
Database Tools & Information
- Dbconfig will not start
- CLR Strict Security in SQL 2016 & SQL 2017
- Manually install PostgreSQL 9.6 for use with FTK 6+
- Backup MSSQL Transaction Logs
- Jobs restart after running Clean up tool and Recycle services - Summation
- Set the default backup location in MSSQL 2012
Evidence Processing
- "Unable to find Processing Manager"
- Receiving message "An error occurred when applying transforms. Check whether the specified transform paths are valid" when installing a DPE
- Predictive Coding skips all or large amount of items
- Disable EP log compression
- "Add Evidence FAILED:..Unable to access...Will attempt to rollback"
- XRY Image Support
Licensing
- "Your confirmation code was not recognized" error
- How To View Licenses Registered To A Security Dongle
- "Low Disk Space" Notification With License Dongle
- License Expired Message After Refreshing License Manager
- Codemeter Is Not Present On This Machine. The Install Will Now Abort
- LicenseManager Failed to Perform Codemeter ACT Activation
Legacy Knowledge Base
- Error 15 Garbage Encountered In Note Pointer
- Error "This Page Is Accessing a Data Source On Another Domain"
- "General Exception Printing" Error
- Setting IBlaze/Enterprise So That Browser Briefcase Can Create More Than 100 Records Per Folder
- NT Security Error "Summation Group Membership Has Been Modified Since Your Last Login..."
- Webblaze What Fields Can Be Tallied And Sorted
FTK, Enterprise, and Lab User Interface
- ★ Filter Builder for AccessData Enterprise 6.5 and beyond
- Question: How Come My Newly-Imported Filter Does Not Appear In Filter Manager
- Time Zones In FTK
- Words Are Truncated In FTK Display
- Why Is The "Video" Tab Showing Zero (0) Items?
- "Failed to delete case because it is currently open" in FTK or Lab
Installation, Configuration, and Troubleshooting
- "Error 1722...Firewall Delete Rule..." Occurs When Uninstalling "Accessdata Evidence Processing Engine"
- Enable SSL/HTTPS in Quin-C
- The Quin-C Server installer throws "Error 1920" when starting the service
- Distributed processing doesn't work on FTK/Lab 7.1
- Can't create or connect to a database with FTK/Lab 7.1
- Virtualization and AD Products
eDiscovery Collections
- How do I configure eDiscovery to collect from SharePoint 365?
- Filtered Email Collections Require EWS
- .NET error when adding a OneDrive connector
- Collecting from OneDrive using a single connector (eDiscovery 6.3+)
- Collecting from Box
- How do I collect a full disk image using eDiscovery
DNA and PRTK
- PRTK TrueCrypt Attack
- PRTK Bitlocker Attack
- PRTK Fails To Start If "GodMode" Folder is On Desktop
- Error "The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer..."
- PRTK Throws An Error "Can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing..."
- Recover Stored Passwords and Form Data from Internet Explorer 10-11 (Windows Vault)
AD Agent
- Disk Preview jobs in Enterprise 6.5 don't work when using a DPE
- Agent White Paper
- What is the Difference Between "Protected" Storage and "Folder" Storage?
- WMI error: 800706ba
- Does my product include the current Agent modules certificate?
- 6.2.x+ Agent
Loadfile Import
- Map Fields - Default available fields for mapping
- Issue values contained in load file are not imported
- How do I create a Load File from a directory?
- Why Are Email Messages That I Import With a Load File Incomplete?
- File Contains Header But No Valid Record
- How Imports Work
dtSearch Indexing
- Underscore Character Treatment In Default FTK DtSearch Settings
- Enable Simple Search Reports
- Why do emails with filtered text show up when "FullText Fails" is run
- Fuzzy date search with Summation or eDiscovery
- Searching does not yield the expected results
- Why Don't My Search Reports Include My Exact Search Phrases?
MPE
- MPE AD1 Import Error
- MPE+ does not find the network license
- MPE+ FAQ
- MPE+ won’t open
- In the logical image of my Apple device, all the emails are blank. What causes this?
- Is "Windows Phone" OS Supported by MPE+?
Upgrades, Patches, and Migration
Web Review and Bulk Actions
- Tips for reviewing Excel spreadsheets
- Thumbnails Generated from Graphics Do Not Look Like Original
- Predictive Coding Workflow
- Summation Pro - Review and Production FAQs
- Field Still not Editable Via Item List Though "Read-Only" Attribute is Not Set On Custom Field
- How To Perform A Secondary Sort in Web Interface (MAP)
Production and Exporting
- Export Path "Browse" Dialog Displays No "Server Name" Input Box
- Production Set Will Not Save and "Argumentnull_generic" Error Appears in System Log
- Browser Briefcase Grid Cells Are Not Editable
- How Does One Use The "Iblaze Page ID" Branding Option
- Production/Export sets are not sorting by SentDate
- Exporting Production Sets stay queued for hours
MAP, WCF, Work Manager, and Async
- ADG.Map.Web 503 Browser Error
- MAP error referencing "LicenseService"
- AccessData Service Impact
- Web Server in a DMZ
- How Can I Change the Summation/eDiscovery Website Timeout?
- Change Service Account Password
Backup and Restore
- Restore fails on single case
- Backup and Restore Cases Using DBConfig
- Error 118 (During Case Backup / Restore)
- Backup/archive using Oracle fails with error about "un-representable DateTime" (FTK 4.2.x+)
- Backing up or archiving a case fails
- Backup AccessData Databases and Sequence Files in MS-SQL Server
Product Solutions
- How To View Accessdata Training Exam History and Completion Certificates
- AD Enterprise is stuck “Getting allowed agent data from Active Directory”
- Running a batch remediation job in Enterprise
- Error Thrown When Using Certman "No OPENSSL_Applink"
- "Apply Previous" Command Not Enabled For Predictive Coding
- How to create a note in Summation Pro
White Papers
- What languages are supported by Language Identification?
- SQL Server Accounts Used by AccessData® Solutions
- Disaster Recovery
- What Image Formats Do AccessData Products Support?
- AD1 Support for AD 6.0 Products and FTK Imager
- Escalation Path