Knowledge Base
Known File Filter (KFF)
- FTK - Can't connect to external KFF server (option is greyed out)
- Are eDiscovery collection jobs affected by the KFF?
- Can't Import Hash Set into ElasticSearch KFF
- KFF Installed To Different Server Than WCF
- Launch the KFF Import Utility in GUI mode
- How do I import custom hash sets to create a custom KFF group?
System Maintenance
- How to configure Telnet if it is not installed
- What's the difference between "Archive", "Archive and Detach", and "Backup"?
- AD Support Logs
- Recycle Processing Work Manager Job Script
- Summation Case Growth Size Estimates
- What is Filling Up My Drive Space?
Database Tools & Information
- Set the default backup location in MSSQL 2012
- Set the default backup location in MSSQL 2008
- Run SQL maintenance on demand
- Remove old SQL backups
- MS SQL Server Edition Upgrade
- I can't create a case in Summation / eDiscovery. I get HTML timeout
Evidence Processing
- Disable EP log compression
- "Add Evidence FAILED:..Unable to access...Will attempt to rollback"
- XRY Image Support
- FTK will not perform AA
- "Element 'EVTX' cannot appear more than once if content model type is 'all'" when processing
- Disable Tag Indexing
Licensing
- LicenseManager Failed to Perform Codemeter ACT Activation
- Unable to log into Ediscovery or Summation after updating the license.
- Will my product work with an expired license?
- FTK - No More Licenses
- When launching an AccessData program, I get "no license found" error and no prompt to point to an NLS
- What is a network dongle?
Legacy Knowledge Base
- (internal) Setting IBlaze/Enterprise So That Browser Briefcase Can Create More Than 100 Records Per Folder
- NT Security Error "Summation Group Membership Has Been Modified Since Your Last Login..."
- Webblaze What Fields Can Be Tallied And Sorted
- "Couldn't Create Tree Control" When Opening Summation IBlaze
- Summation IBlaze error "OcrBase Is Currently Locked"
- Iblaze Review Sets Not Copied by Copycase Utility
FTK, Enterprise, and Lab User Interface
- FTK Imager Memory Dump collection crashes or causes blue screen
- Person Of Interest - Quick Start Guide
- Change Case Folder Path
- "This Index is Not Optimized For Review, Click Here To Index."
- Create a Case Administrator or Case Reviewer in AD Enterprise
- Error "License Has Been Revoked" and FTK GUI Closes
Installation, Configuration, and Troubleshooting
- How can I verify communication over a specific port?
- eDiscovery Basic Acceptance Test (BAT)
- Error 1722 during MAP or Gelocation install
- Importing Users from Active Directory in Summation Pro/eDiscovery
- Accessdata Work Manager Writes To C:\ Drive During Export
- AD Lab Basic Acceptance Test (BAT)
eDiscovery Collections
- How to Configure AD eDiscovery to Collect from Google Drive
- Associate existing Custodians to data sources in bulk
- How to Configure AD eDiscovery to Collect from GMail
- How to configure OneDrive
- How To Configure the eDiscovery Public Site Server and Collections
- Troubleshooting Network Share Collections
DNA and PRTK
- Error "The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer..."
- PRTK Throws An Error "Can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing..."
- Recover Stored Passwords and Form Data from Internet Explorer 10-11 (Windows Vault)
- Why is there no DNA Worker service on a GPU Worker?
- "Cannot connect to the Supervisor service" when starting PRTK
- GPU acceleration in PRTK/DNA
AD Agent
- What is the Difference Between "Protected" Storage and "Folder" Storage?
- WMI error: 800706ba
- Does my product include the current Agent modules certificate?
- Change the Site Server Agent update interval
- In the "Add Remote Data" dialog, the Agent target/node is red
- Where are collections staged?
Loadfile Import
- How do I create a Load File from a directory?
- Why Are Email Messages That I Import With a Load File Incomplete?
- File Contains Header But No Valid Record
- How Imports Work
- Loadfile Import Fails with SSPI Error
- A Complete List of DII Tokens Legacy
dtSearch Indexing
- Enable Simple Search Reports
- Why do emails with filtered text show up when "FullText Fails" is run
- Fuzzy date search with Summation or eDiscovery
- Searching does not yield the expected results
- Why Don't My Search Reports Include My Exact Search Phrases?
- Decrease Frequency of Index Merge
MPE
- MPE AD1 Import Error
- MPE+ does not find the network license
- MPE+ FAQ
- MPE+ won’t open
- In the logical image of my Apple device, all the emails are blank. What causes this?
- Is "Windows Phone" OS Supported by MPE+?
Upgrades, Patches, and Migration
Web Review and Bulk Actions
- Browser Prompting For IWA Credentials
- Network Bulk Print List of Printers
- User Unable to Sort
- "Local Bulk Print Software Is Required" Dialog
- Current DocID hyperlink unavailable for attachments
- Bulk Print Local - Waiting for next document
Production and Exporting
- Exporting Production Sets stay queued for hours
- How to properly configure Lotus Notes Client for NSF Reduction
- Why did FTK Generate an "Overflow.1" Folder During Export?
- Production Set Cancels Itself at Stage 4 or 5--"Native" Folder Name Must be Unique From "Image" or "Text"
- Using the LawDrop
- "Object XXX has no original Doc ID"
MAP, WCF, Work Manager, and Async
- ADG.Map.Web 503 Browser Error
- MAP error referencing "LicenseService"
- AccessData Service Impact
- Web Server in a DMZ
- How Can I Change the Summation/eDiscovery Website Timeout?
- Change Service Account Password
Backup and Restore
- Restore fails on single case
- Backup and Restore Cases Using DBConfig
- Error 118 (During Case Backup / Restore)
- Backup/archive using Oracle fails with error about "un-representable DateTime" (FTK 4.2.x+)
- Backing up or archiving a case fails
- Backup AccessData Databases and Sequence Files in MS-SQL Server
Product Solutions
- Transcript Upload Stalls or Fails
- Unable to delete evidence from a case.
- Session UserId is not set
- FTK Imager - MSVCP100 DLL errors during install
- Carve using Imager
- Can not create case - "Failed to create AppDomain" seen in logs.
White Papers
- What languages are supported by Language Identification
- SQL Server Accounts Used by AccessData® Solutions
- Disaster Recovery
- What Image Formats Do AccessData Products Support?
- AD1 Support for AD 6.0 Products and FTK Imager
- Escalation Path