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QView says "Please run FTK to use your license"

Created by: Brendan Bone
Created date:
Last Updated date:

Issue

QView does not recognize the "QVUserLicCount" and your dongle, so it refuses to open. QView says "Licensing Error", "Invalid License", or "Please run FTK to use your license".

 

Version Affected

QView 7.4.0.57 (from the Forensic Tools 7.4.0 release).

ADG database schema version 7.1.49.0.

 

Solution

Do the following on the server running Forensic Tools:

  1. Open License Manager
  2. Confirm that you have QVUserLicCount and valid QVUserLicValidDate entries under FTK, AD Enterprise, AD Lab, or Insight (if not, please contact your Sales representative to have them added).mceclip1.png 
  3. Open the Services snap-in (services.msc)
  4. Stop the AccessData Quin-C Self Host Service service
  5. Navigate to the Forensic Tools bin folder (typically "[drive]:\Program Files\AccessData\Forensic Tools\[version]\bin")
  6. Backup the following files to another folder:
    ADG.BusinessServices.dll
    ADG.DataAccess.dll
    ADG.WeblabControllers.dll
  7. Download the attached QView 7.4 License Fix.zip and put its contents in the bin folder, replacing any existing files
  8. Start the AccessData Quin-C Self Host Service service

 

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