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Error Session UserId is not set

Created by: Nate Oleson
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SYMPTOM

WEB UI System Log reports:

          "Error Session UserId is not set..."

One or more of the following symptoms may also be present:

  • Case list does not load any records
  • "Create New Project" button does not launch case creation wizard.
  • Case list loads, but fails when attempting to filter or paginate.

CAUSE

Web User Session is being interrupted and is not able to recover.

RESOLUTION

 

  1. Ensure Microsoft .NET Framework 4.7.1 (or newer) is installed
  2. Set the "ASP.NET State Service" start-up type to "Automatic" and that the service is running. ASP.NETStateService.png
  3. Edit [DRIVE]\Program Files\AccessData\MAP\Web.config and locate the "sessionState" key.
  4. Make the following edit to the sessionState key (Note: case sensitive)

    <sessionState mode="StateServer" timeout="180" />
  1. Save changes to web.config.
  2. Restart IIS to put the changes into effect.
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