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AD Enterprise is stuck “Getting allowed agent data from Active Directory”

Created by: Nate Oleson
Created date:
Last Updated date:

PROBLEM

In AD Enterprise, when going to Evidence > Add Remote Data, the message “Getting allowed agent data from Active Directory” appears and hangs.

2018-09-12_11_25_43-Chad_Cox__internal__s_Screen.png

CAUSE

AD Enterprise is attempting to query Active Directory, but not getting a response or the results are too long.

SOLUTION

  1. Open regedit
  2. Navigate to "HKEY_LOCAL_MACHINE\SOFTWARE\AccessData\Enterprise"
  3. If the DWORD named "DisableAD" doesn't already exist, create it
  4. Give "DisableAD" the hex value "1"
    2018-09-12_11_41_19-Chad_Cox__internal__s_Screen.png
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