Follow

You Are Prompted For Credentials When Using IWA

Created by: Brendan Bone
Created date:
Last Updated date:

Problem

Internet Explorer prompts you for credentials when accessing Summation or eDiscovery using Integrated Windows Authentication (IWA), even though you are logged in to the machine as a user with access to Summation/eDiscovery.

 

Resolution

  1. Open Internet Options
    2018-02-01_14_29_40-.png
  2. Under the Security tab, select "Local intranet" and click "Sites"
    2018-02-01_14_30_40-Internet_Options.png
  3. Click "Advanced"
    2018-02-01_14_32_40-Internet_Options.png
  4. Enter the base URL for Summation/eDiscovery (this is typically the web server's Fully Qualified Domain Name) and click "Add"
    2018-02-01_14_33_27-Local_intranet.png
  5. Close all dialogs and Internet Explorer
  6. If you use a DNS Alias to connect to the web server, do the following on the web server:
    1. Open IIS on the web server and go to:
      <Server>
          >Sites
              >Default Web Site
                  >ADG.Map.Web
    2. Under the Management heading, double-click "Configuration Editor"
    3. In the Section drop-down, go to:
      system.webServer
          >security
              >authentication
                  >windowsAuthentication
    4. In the From drop-down, select "ApplicationHost.config <location path=…"
    5. Set the "useAppPoolCredentials" setting to True
    6. Click "Apply" in the upper-right
    7. Run an "iisreset"

 

Cause

Your web server isn't considered part of your Intranet Zone by your browser, so it's unable to pass your Windows credentials directly to Summation/eDiscovery.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

Powered by Zendesk