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"Failed to delete case because it is currently open" in FTK or Lab

Created by: Brendan Bone
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Problem

When trying to delete a case in an integrated environment (FTK/Lab + Summation/eDiscovery) using FTK or Lab, you get the error "Failed to delete case because it is currently open".

 2018-01-26_11_49_01-mRemoteNG_-_confCons.xml_-_BEAST.png

Resolution

Use Summation/eDiscover to delete the case.

 

Cause

Summation and eDiscovery run services that constantly have the database connection open, which prevent FTK and Lab from being able to delete or detach cases.

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