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Unable to log into Ediscovery or Summation after updating the license.

Created by: John Massengale
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Question

I am unable to log into Ediscovery or Summation after updating the license, and receive a "You are not authorized to view this page" error. what should I do?

 

Answer

Ediscovery/Summation

If you receive the following error when attempting to log into Ediscovery or Summation after updating your license, it is necessary to restart the services (make sure that no jobs are running and that everyone is logged out of the system when you do this) on your app server as well as IIS. This is necessary because the old license is still cached. 

Error:

You are not authorized to view this page

We have detected a problem with licensing. please make sure that your license is valid and that you can reach the licensing service. If this problem persists please contact support. 

 

 

 

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