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Errors With OCR Search "Error getting FtxOffset"

Created by: Herman Wong
Created date:
Last Updated date:

Problem:

Errors are reported during an ocrBase search, and SRCHRSLT.LOG has the following error:

"Error getting FtxOffset"

 

Solution:

1) (Optional but recommended) Backup the FTX file in "casedata\<case name>\database\dbnamedb".

2) Right-click the ocrBase icon in Case Explorer and select Ocrbase utilities > "Check ocrbase."

If the "Check" does not resolve the problem, then:

3) Right-click the ocrBase icon in Case Explorer and select Ocrbase utilities > "Purge ocrbase."

Overview:

The FTX file contains all the OCR text along with pointer information. The "Error getting FtxOffset" warning indicates that some FTX pointers need refreshing.

Applies to:

Summation iBlaze

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