When a certain case is opened, the column view stays empty for several minutes. The issue only happens for certain users and, if the user waits long enough, the column view will eventually populate and the case will open.
Refresh the affected users' database-level profiles. To attempt this fix, no other profile needs to be refreshed other than the database-level profile.
Please see this additional support article for more detail about refreshing profiles.
Placing the BATESRANGE field onto the column view will cause Summation Enterprise to initiate a table-scan. The column settings are found in the database-level user profile. Refreshing that profile will return default column settings to the user (i.e. removing Batesrange from column view).