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Redactions are sporadically removed from documents

Created by: Eric Klipp
Created date:
Last Updated date:

Problem

During review, while redacting documents, some redactions are removed from previously redacted documents.

NOTE: This only applies to Summation/eDiscovery version 6.0.1 Service Pack 1, with MAP Version 6.0.1.103.  After applying this fix, the MAP Version should be 6.0.1.104.

Resolution

  1. Download the patch files linked below to your Web Server
  2. Make a backup copy of the MAP\bin and MAP\ClientBin folders located in your AccessData installation folder (default is C:\Program Files\AccessData\MAP)
  3. Copy all files from the downloaded zip file to their appropriate locations (files from the bin folder to the C:\Program Files\AccessData\MAP\bin folder and files from the ClientBin folder to the C:\Program Files\AccessData\MAP\ClientBin folder)
  4. Delete the temporary internet files from C:\Windows\Microsoft.NET\Framework64\v4.0.30319\Temporary ASP.NET Files\adg.map.web
  5. Run iisreset from admin command prompt
  6. Clear the Internet Explorer Cache on the End User computers by running the following commands
    • RunDll32.exe InetCpl.cpl,ClearMyTracksByProcess 9

    • RunDll32.exe InetCpl.cpl,ClearMyTracksByProcess 2

Download: https://ftp1.accessdata.com/public/file/vVmcvMmP2Eyxd1vJSlh0EQ/SP2patchFiles.zip
Password: f9oxS7i1j0pUN58

Cause

An issue was found in version 6.0.1 Service Pack 1 of Summation and eDiscovery that caused redactions to disappear after being saved.

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