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I can't create a case in Summation / eDiscovery. I get HTML timeout

Created by: Brandon Harmon
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Problem

When I try to create a case in Summation or eDiscovery, nothing happens and the browser times out. 

The logs indicate  “Could not obtain exclusive lock on database ‘model’. Retry the operation later. CREATE DATABASE failed.”

 

Resolution

This can be caused by Dell Appassure backup software installed on the SQL Server. Dell has a KB article on how to fix it

 

Cause

Certain versions of Dell Appassure backup software have a defect that causes it's service to stop AccessData products from creating new databases in SQL.

 

 

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