Cannot Create A Case In Summation/EDiscovery. I get HTML timeout

Created by: Brandon Harmon
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When I try to create a case in Summation or eDiscovery, nothing happens and the browser times out. 

The logs indicate  “Could not obtain exclusive lock on database ‘model’. Retry the operation later. CREATE DATABASE failed.”



This can be caused by Dell Appassure backup software installed on the SQL Server. Dell has a KB article on how to fix it



Certain versions of Dell Appassure backup software have a defect that causes its service to stop AccessData products from creating new databases in SQL.



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