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MPE+ does not find the network license

Created by: Brendan Bone
Created date:
Last Updated date:

Problem

MPE+ does not find the network license.

Error message being repeated is "unable to establish contact with a local or network license source".

 

Resolution

  1. Confirm you have the newest version of MPE+
  2. Confirm that your Network License Server is up as has an available MPE+ license by going to http://<NLS_Machine_Name>:5555 in a browse
  3. Place the attached file in "%ProgramData%\AccessData\Products\Common" on the MPE+ machine
  4. Launch MPE+ and input your Network License Server name when prompted

 

Cause

In certain situations, MPE+ is unable to create NLMPreferences.xml, which is the file that tells it where the network license is located.

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