AD eDiscovery Exchange or Office 365 email collection shows a hit count, but then later goes to "Failed" status.
System Log shows the following error:
- Confirm you've installed one of the following versions of Outlook on the collections Work Manager machine:
Outlook 2007 32-bit Standard or Professional
Outlook 2010 32-bit Standard or Professional
Outlook 2013 32-bit Professional Plus
Outlook 2016 32-bit Professional Plus
- Open a command prompt.
- Change your current directory to the Work Manager folder (ie.
cd C:\Program Files\AccessData\eDiscovery\Work Manager)
- Issue the following command:
- Try your collection again.
PSTBuilder relies on a locally installed instance of Microsoft Outlook 32-bit. When AD eDiscovery tries to call PSTBuilder to build the collected emails into a PST file, it crashes because the Work Manager component cannot talk to the Outlook 32 bit DLLs required for PST generation.