Problem
The Standard Viewer either fails to display anything or displays a message to install Adobe Flash Player when accessing Summation Pro from Windows Server 2012.
Resolution for Server 2012
Add the Desktop Experience feature:
- Open Server Manager.
- Click the Manage pulldown (top-right) and choose Add Roles and Features.
- If the Before you begin page appears, click Next; otherwise, skip this step.
- Choose Role-based or feature-based installation and click Next.
- Choose the server you want to install the feature to and click Next.
- Click Next.
- Expand the User Interfaces and Infrastructure Feature and select the checkbox next to Desktop Experience.
- A pop-up window will appear. Click the Add Features button.
- Click Next.
- Click Install.
- When the installation is complete, reboot the server.
Resolution for Server 2016
Enable Adobe Flash:
- Open a Command Prompt with Run as administrator
- Run the following command: dism /online /add-package /packagepath:"C:\Windows\servicing\Packages\Adobe-Flash-For-Windows-Package~31bf3856ad364e35~amd64~~10.0.14393.0.mum"
- When the installation is complete, reboot the server.
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