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Enable Debug Logs for the Enterprise Agent

Created by: Brendan Bone
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Question

How do I enable debug logs for the Enterprise Agent?

 

Answer

If the Agent won't install:

  1. Follow the steps for Manually Installing the Windows Enterprise Agent
  2. When entering the msiexe command to install the agent, add the following to the end of the command:
    /lv "C:\AgentInstallLog.txt"
  3. Any errors encountering during installation will be found in C:\AgentInstallLog.txt

 

If the Agent won't start:

  1. Open a Command Prompt (as Administrator)
  2. Navigate to the Agent's installation folder (typically "C:\Program Files\AccessData\Agent")
  3. Run the following command:
    agentcore.exe -d
  4. Any error with starting the agent will be output in the command prompt

 

If the Agent starts but encounters problems:

  1. Open services.msc (as Administrator)
  2. Stop "AgentService"
  3. Open Windows Explorer
  4. Navigate to the Agent's installation folder (typically "C:\Program Files\AccessData\Agent")
  5. Create an empty file called "debuglogs.txt" ("debuglogs.txt" can also be placed in each of the modules' folder to get module-specific logs)
  6. Start "AgentService"
  7. Debugging information should now be found in a file called "agent.log" in the Agent's installation directory

Overview

Debug logs can be used to indicate why the Agent might not install or start, or any errors that occur while it's running.

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