Export Email to PST in FTK, Lab, and Enterprise

Created by: Brendan Bone
Created date:
Last Updated date:


How can I export email objects into a PST file?



Exporting email objects into a PST file requires one of the following applications be installed on all machines running the "AccessData Evidence Processing Engine"

  • Microsoft Collaboration Data Objects (CDO).  This is free and available from
  • One of the below versions of Outlook:
    Outlook 2007 32-bit Standard & Professional
    Outlook 2010 32-bit Standard & Professional
    Outlook 2013 32-bit Professional Plus
    Outlook 2016 32-bit Professional Plus (only FTK 7.0 and newer)

Once one of these applications has been installed, instructions to export into PST can be found in the Exporting Data from the Examiner >> Exporting Emails to PST section of the User Guide.  



CDO does not support exporting Unicode email messages.  Attempting to export Unicode messages to PST with CDO installed will result in errors and the exported PST will be missing any Unicode email messages.  Exporting Unicode email messages requires Microsoft Outlook.

Both CDO and Microsoft Outlook cannot be installed on the same PC. If CDO is already installed, you must remove it before installing Microsoft Outlook. Likewise, you may receive an error if you try to install CDO when you already have Microsoft Outlook installed.

Was this article helpful?
0 out of 1 found this helpful
Have more questions? Submit a request


  • Avatar
    Adetomi Tomi-Odufuwa

    just out of curiosity..what product is this for?

  • Avatar
    Brendan Bone

    FTK, AD Lab, AD Enterprise, Summation, and eDiscovery. Although it's called "Reduce PST" in Summation and eDiscovery, so I'll add that.

Powered by Zendesk