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No cases are listed and all options are greyed out, or "This case is currently locked" (PostgreSQL)

Created by: Brendan Bone
Created date:
Last Updated date:

Problem

FTK opens without presenting any errors, but no cases are listed and all options are greyed out.  Alternatively, FTK might list the cases, but give the error "This case is currently locked" when trying to open a case.

 

Resolution

Follow the steps in this article to repair the PostgreSQL junction links.

 

Cause

One or more of the PostgreSQL junction links may no longer be working.  This will be indicated in an error log in the "pg_log" folder (within the "pgdata" folder) that will say something similar to "could not open file "MDT ERROR: pg_tblspc/******/PG_*.*_******/******/******": No such file or directory".

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Comments

  • Avatar
    jason staker

    did not fix 103 error

  • Avatar
    Brendan Bone

    Error 103 is a pretty generic code. If you open a ticket with Support, we can look through your logs to try to find the exact error cause.

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