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Processing is hung in preprocessing or queued

Created by: Brendan Bone
Created date:
Last Updated date:

Symptom: When trying to add evidence or start additional analysis processing does not get past preprocessing or queued.

Resolution:

  1. Cancel any current jobs.
  2. Close FTK
  3. Open Task Manager
  4. Under the Processes Tab verify ADLoader, ADprocessor, or ADIndexer are no longer open.  If they are, wait for them to close.
  5. Find processinghost.exe and end the process.
  6. Open the following path "C:\ProgramData\AccessData\PM\<version>\DB" and delete the contents.
  7. Open FTK and sign in.
  8. Create a new case and add evidence to verify processing does start.
  9. At this point we can either cancel this job and have then retry what caused the issue, or let this job run.
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