Symptom: When trying to add evidence or start additional analysis processing does not get past preprocessing or queued.
- Cancel any current jobs.
- Close FTK
- Open Task Manager
- Under the Processes Tab verify ADLoader, ADprocessor, or ADIndexer are no longer open. If they are, wait for them to close.
- Find processinghost.exe and end the process.
- Open the following path "C:\ProgramData\AccessData\PM\<version>\DB" and delete the contents.
- Open FTK and sign in.
- Create a new case and add evidence to verify processing does start.
- At this point we can either cancel this job and have then retry what caused the issue, or let this job run.