Product / Version
Any product utilizing ElasticSearch
Issue / Symptoms
The "AccessData Elasticsearch" service will not start. The latest error log in the ElasticSearch folder (typically "C:\Program Files\AccessData\ElasticSearch\logs") may indicated Java errors.
ElasticSearch has become corrupt.
Note: You should have already eliminated possible port conflicts as being the cause for failure to start.
- Backup the ElasticSearch "data" folder (typically "C:\Program Files\AccessData\ElasticSearch\data"). The data folder shouldn't be affected by this process, but should be backed up just in case.
- Uninstall "AccessData Elasticsearch Windows Service" via the Windows Control Panel.
- Delete any remaining folders, except the "data" folder, from the ElasticSearch installation folder ("C:\Program Files\AccessData\ElasticSearch").
- Reinstall ElasticSearch from the original ISO.
- Check to make sure the "AccessData Elasticsearch" service is started.
- Check the KFF or ElasticSearch Manager to confirm all of your data is still there.
If your data does not appear after reinstalling ElasticSearch:
- Stop the "AccessData Elasticsearch" service.
- Overwrite the ElasticSearch "data" folder with the one you backed up.
- Restart the "AccessData Elasticsearch" service.