Reset All Internet Explorer Settings

Created by: Chris Jensen
Created date:
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If you are having problems trying to get a page to load while attempting to access an Accessdata product's browser-based user interface, and have gone through various troubleshooting steps already to no avail, then you might consider resetting all Internet Explorer settings.


Reset all Internet Explorer settings

  1. Close any Internet Explorer or Windows Explorer windows that are currently open.

  2. Clicking the Start button Picture of the Start button.

  3. In the search box, type "Internet Options" and select Internet Options from the list of results.

  4. Click the Advanced tab, and then click "Reset".

  5. Select the "Delete personal settings" check box.

  6. Click "Reset".

  7. When it completes, reboot your PC.


There are many reasons that Internet Explorer might encounter a problem loading a page from an AccessData product.

This solution aims to address only the most common.


Applies to

AD eDiscovery

Summation Pro

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  • Avatar
    Preston Farley

    Could you provide context for this article? WHY would I want to do this?

  • Avatar
    Chris Jensen

    Resetting the browser to defaults resolves many browser specific issues.

  • Avatar
    Preston Farley

    So I'm getting some problems during my surfing session at and just decide to contact AccessData for browser support instead of the browser vendor? I don't understand the AD nexus. WHAT makes this an AD product support issue, is the context I'm attempting to ascertain.

  • Avatar
    Chris Jensen

    If you're having problems trying to get the page to load while attempting to access AD's user interface, these are some troubleshooting steps you can take.

  • Avatar
    Preston Farley

    Ah, context, thank you.

  • Avatar
    Chris Jensen

    I updated the article, thanks for your input.

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