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Jobs not starting No "Golden Ticket"

Created by: Tod Ewasko
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Problem

Jobs are staying in a "Not Started" or "Queued" state. This can exist with Add Evidence, Production or Export jobs. You likely don't have a "golden ticket" for your work manager. 

 See image for what a golden ticket looks like.

Resolution

This is likely a licensing problem and there are a few areas to check.

1. Check to see if the "Codemeter Runtime Server" is running; this connects to the dongle physical or virtual.

2. Check to see if the "AccessData License Service" is running; this pulls the license from Codemeter.

Note: the "Accessdata License Service" is found in version 5.6.3 and earlier. It is not a part of version 6.x and later. For version 6.x and later, the license service functions are a part of "Accessdata Ediscovery Business Service."

3. Check to see if the "AccessData Work Manager" is running; this pulls the license from License Service.

Cause

There are a number of reasons this can occur here are a few causes we have seen:

1. After reboot one of the services did not start properly.

2. After reboot one of the services did not start in the correct order.

3. A server issue occurred and one of the services crashed.

All of these can be resolved if you use the Recycle Services Script

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