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Reviewers are prompted to download "GetCoolFormattedStreamHandler.ashx"

Created by: Anne Patterson
Created date:
Last Updated date:

Symptoms

When clicking on various objects within the review interface, users are prompted to download "GetCoolFormattedStreamHandler.ashx"
 
 
Cause
  1. Browser cache
  2. Alternate Viewer not installed properly
 

Resolution

  1. Clear IE Temporary Internet Files
  2. Completely uninstall and reinstall the Alternate Viewer, this can be downloaded by clicking on your username in the upper right hand corner.
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