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Environment Details and Troubleshooting

Created by: Tod Ewasko
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Environment Details

Summation Pro is a website you can access from any server in your environment. If you have placed it in a DMZ and provided proper security you can access the website from anywhere that has an internet connection. The internal link is:

                HTTPS://MachineName/adg.map.web/

Share Location - defaults can be changed in Management -> System Settings:

\\FileServer\share\case\

Only Admins and service account need access to this folder for logs.

\\FileServer\share\import\

Staging area

\\FileServer\share\export\

Users exporting productions

 

Troubleshooting (5.2.x)

  • All Service Errors can be found under Management -> System Log
  • Async logs – DII, DAT or CSV import error logs
    • C:\Users\Public\Documents\AccessData\InsightLogs\Summation\Import
  • Transcripts
    • Configure \Program Files\AccessData\eDiscovery\Work Manager
    • Create folder on the C drive named “TranOutput”
  • Service directories on application servers
    • C:\Users\Public\Documents\AccessData\InsightLogs
  • If you have a processing problem please also forward the following logs, this will exist also on the processing server:
    C:\ProgramData\AccessData\PM\10\logs

Troubleshooting (5.6.x)

  • All Service Errors can be found under Management -> System Log
  • Work List jobsAsync logs – DII, DAT or CSV import error logs
    • Click the link for that job in the worklist
    • C:\Users\Public\Documents\AccessData\ResolutionOneLogs\Summation\ProcessingServices.txt
  • Transcripts
    • Configure \Program Files\AccessData\eDiscovery\Work Manager
    • Create folder on the C drive named “TranOutput”
  • Service directories on application servers
    • C:\Users\Public\Documents\AccessData\ResolutionOneLogs
  • If you have a processing problem please also forward the following logs, this will exist also on the processing server:
    C:\ProgramData\AccessData\PM\10\logs
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