Follow

Error Message "Length cannot be less than zero."

Created by: Justin Johns
Created date:
Last Updated date:

Product / Version

Summation Pro 5.2.2

Issue / Symptoms

Exports and productions fail, with an error in the system log:

Length cannot be less than zero.

Cause

All of the following conditions must be true:

  1. The case was migrated or the data was imported, and
  2. The original filename is null or empty, and
  3. The object name is null or empty, and
  4. The original doc ID is null or empty, and
  5. The file path contains backslashes.

Resolution

The fix is to drop a new version of ExportComponents.DLL into the Work Manager folder. The file can be found on FTP5@accessdata.com at the root of the Patches-HotFixes/5.2.2 folder, labeled Bug7162.zip.

This issue has been resolved in 5.6.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

Powered by Zendesk