Transcript Upload Stalls or Fails

Created by: John Wittig
Created date:
Last Updated date:


When uploading a transcript to Summation Pro, the upload seemingly stalls and must be cancelled by the user. After cancelling, the below or similar error appears in the System Log:




Due to a limitation in Microsoft Silverlight, Summation Pro is unable to upload files that are locked/open in another program. Please make sure the transcript file is not open in another program, by any other users, then try uploading it again.


Applies to

AD Ediscovery

Summation Pro

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