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Unable to delete evidence from a case.

Created by: Chris Mach
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Question:

Why am I unable to delete evidence in a case?

There are times when a piece of data needs to be removed from a case for any number of reason.  When you select that item and choose delete in the Bulk Actions Panel, nothing happens, that item is still in the case.

 

Answer:

The most likely reason is that evidence item is still associated with a label, export, production set, document group, etc. Summation Pro will prevent 

 

Work Around:

Disassociate that evidence item from the object that is preventing it from being deleted.

E.g. Delete a production or export set that the item is a part of, which would be keeping that file from being deleted.

In the example above, deleting the Production or Export set is a drastic measure to accomplish getting rid of evidence, but if a client needs to remove it for a "claw-back", then that may be what needs to be done, as of now, to get rid of evidence.

 

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Comments

  • Avatar
    Karen Halbert

    Jerry, this is not the problem. I don't have any production sets, labels, or exports in the case yet. It is currently just a pure load of data case. Also, I able to delete the records, I just have to keep running the delete process over and over until all the records from that custodian are gone. Deletes look like they are running fine until the job fails. Then all the records that were deleted are gone, but there were thousands more to delete.

  • Avatar
    Herman Wong

    To Karen Halbert--Accessdata Support is generating a support ticket to work further with you

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