Why am I unable to delete evidence in a case?
There are times when a piece of data needs to be removed from a case for any number of reason. When you select that item and choose "delete evidence" in the Bulk Actions Panel and apply, nothing happens, that item is still in the case.
The most likely reason is that evidence item is still associated with an export set, production set or is a member of a record family (e.g. is a parent email or a child attachment). AD Ediscovery/Summation Pro will prevent deletion of the evidence item.
Note: There may be a relevant error in the "System Log" tab under "Management", that explains further why a record could not be deleted.
1) If the record is associated with an export set/production set, then disassociate that evidence item from the object that is preventing it from being deleted.
E.g. Delete a production or export set that the item is a part of, which would be keeping that file from being deleted.
In the example above, deleting the Production set or Export set is a drastic measure to accomplish getting rid of evidence, but if a client needs to remove it for a "claw-back", then that may be what needs to be done, as of now, to get rid of evidence.
2) If the record is a member of a record family, then one must delete the entire record family.
E.g. If the record is a parent email, then the attachment records must also be deleted in the same "delete evidence" operation.