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Error When Exporting to PST from FTK 6.2

Created by: John Wittig
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Problem

When trying to export email to a PST from FTK 6.2 you receive the following error messages even though you have Outlook installed:

Possibly MAPI is not installed correctly. Please install CDO or a 32-bit install of Outlook.

Solution

Install a 64-bit version of Outlook alongside FTK, and not a 32-bit version.

 

Note: According to the below article, a 32-bit version of Outlook is usually recommended to allow exporting to PST from FTK. However, in the situation where the error above is occurring with 32-bit Outlook, try using a 64-bit version of Outlook.

https://support.accessdata.com/hc/en-us/articles/204640555-Export-Email-to-PST-in-FTK-Lab-and-Enterprise

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