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Distributed Processing in Ediscovery/Summation will not start

Created by: Jay Chambers
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Problem

Distribued Processing in Ediscovery/Summation will not start. There is an error in the C:\ProgramData\AccessData\PM\10\logs\ProcessingEngine_Error.log Unable to write to case path.The user name or password is incorrect.

 

Resolution

You must make sure that the service account can successfully authenticate with Kerberos with the server alias. Add a service principal name (Kerberos alias definition) to the server.

For more information please refer to 

https://msdn.microsoft.com/en-us/library/ms677949(v=vs.85).aspx

 

 

Cause

Using Kerberos authentication with DNS server aliases was causing the service account authentication to fail.

 

 

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