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License Expired message after refreshing License Manager

Created by: April Humberd
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Problem

When trying to log into Summation Pro, you receive a message that your license has expired.

 

Resolution

Open License Manager and verify when your expiration date is.

Click the Refresh Device button to gather the latest information regarding your Licenses.

If License Manager shows that you are still passed your expiration date, you will need to contact your sales representative for renewal.

If License Manager shows that your license has not passed its expiration date, Recycle the services for Summation Pro and try to log in again.

 

Cause

Summation Pro will only check the expiration date once the services start, and will not check again until the next time they restart.

If your license expired, or was renewed, since the last time the Summation Pro services started, it will not pick up the new date until the services restart again.

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