In an attempt to clear out any currently running jobs, you have run the options in the clean up tool and recycled services. However, once the services restart, some tasks, like ADProcessor and ADIndexer, may also restart automatically.
Delete the contents of the PEstate (PM) and ADTemp folders manually while all services are stopped during the recycle services script.
These are the possible default locations:
- PM: C:\ProgramData\AccessData\PM
- PEState: C:\Users\<service account>\AppData\Local\Temp\PEState
- ADTemp: C:\Users\<service account>\AppData\Local\Temp\adtemp
In addition to these three locations, there may be a designated location for these as well. You will need to verify in the Registry where those locations are if you are not sure.
- ADTemp: HKEY_LOCAL_MACHINE\SOFTWARE\AccessData\Products\Common.
PEState: HKEY_LOCAL_MACHINE\SOFTWARE\AccessData\Products\Evidence Processing Engine\10.x
Delete the contents of all five folders if they exist. In a distributed processing environment, you will need to check these locations on all servers.
In some instances, the temporary files and processing status contained within these locations can trigger a job to restart despite the job being canceled by the clean up tool.