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Error "The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer..."

Created by: Herman Wong
Created date:
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Problem:

An Accessdata application (e.g. PRTK) will not start properly. Instead, the application throws a Windows error similar to the following:

"The program can't start because api-ms-win-crt-time=l1-1-0.dll is missing from your computer. Try reinstalling the program to fix this problem."

 

Solution:

Install the following Microsoft update.

https://support.microsoft.com/en-us/help/2999226/update-for-universal-c-runtime-in-windows

 

Overview: 

The "Universal C Runtime library" is normally updated by "Windows Update", but an update may have failed. Installing the update via the Microsoft help article will resolve this.

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