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PRTK Throws An Error "Can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing..."

Created by: Herman Wong
Created date:
Last Updated date:

Problem:

PRTK version 8.1.0 and later are throwing an error on a Windows machine: "The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing..."

 

Solution:

Download and install an update to Windows. Link to the OS update is below.

https://support.microsoft.com/en-us/help/2999226/update-for-universal-c-runtime-in-windows

 

Applies to:

PRTK versions 8.1.0 and later and the following OS's:

Windows 7

Windows 8.1

Windows Server 2008 R2

Windows Server 2012 R2

 

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