PRTK Throws An Error "Can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing..."

Created by: Herman Wong
Created date:
Last Updated date:


PRTK version 8.1.0 and later are throwing an error on a Windows machine: "The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing..."



Download and install an update to Windows. Link to the OS update is below.


Applies to:

PRTK versions 8.1.0 and later and the following OS's:

Windows 7

Windows 8.1

Windows Server 2008 R2

Windows Server 2012 R2


Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request


Powered by Zendesk